Work History

“Helping organizations achieve their goals by improving online experiences for their customers, employees and strategic partners.“

Since the McKesson project (below), I've done work for Oracle (readying their suite of applications for the web-enabled release), Sun Microsystems (designing an intranet to facilitate communication between Sun's marketing department, the various agencies that support their marketing efforts and their worldwide field staff), some usability testing and reporting for Williams-Sonoma and, most recently, a project for Yahoo's SIMS site.

Project highlights spanning more than a decade of experience include:

2006

Client: McKESSON | Agency: Fry Inc. (San Francisco) | December 2005 – April 2006

Establishing a strategic and organizational foundation, with IA and interaction design concepts, to enable a relaunch of McKesson’s Supply Management Online (SMO) site into a Vignette and J2EE-based B2B portal environment that encompasses 7 roles across 3 primary business segments. This initial framework is designed to accommodate an 8-phase implementation roadmap over the next 3 years.

Technology partners: Accenture and Vignette.

2005

Client: DANGER and WAL-MART | Agency: MetaDesign (San Francisco)

Information architecture and interaction design concepts and functional specifications for Danger.com and the Garth Brooks’ specialty site at Wal-Mart.com.

The Garth Brooks site sold 500,000+ units during the 2005 holiday season and the Danger project took a “multiple appliance” approach – a single design that’s friendly to both a browser and Danger’s “Blackberry-like” Sidekick portable device.

Client: SONY | Agency: DuPuis (Los Angeles)

Rapid prototyping and user testing on Sony’s PSP (handheld portable gaming device) to produce a set of heuristics and an IA/interaction design for Sony’s forthcoming PSP portal.

Client: QUALCOMM | Agency: Kadium (San Francisco)

Requirements definition and information architecture for Qualcomm’s Flash-based “in-the-field” sales tool.

2004

Client: KAISER | Agency: Sapient (Oakland) | August 2004 – January 2005

Design solution for Kaiser’s Human Resources portal that enables “employee self service” by integrating select PeopleSoft transactions, an Authoria knowledgebase, third-party vendor sites, automated forms processing (using Adobe Acrobat Exchange) and existing intranets into a seamless user experience. This solution is designed to “scale up to and snap into” a forthcoming enterprise-wide Employee Portal.

Also lead client team through a prototype process to validate the concept and achieve buy-in for the project across the organization.

Client: SONY| Agency: Sapient (Los Angeles & San Diego) | February - April 2004

Business requirements, process flows, sitemaps and wireframes for Sony’s new B2B initiative. Customer-facing and internal environments including admin and call center support screens and functionality.

Working onsite at the client in San Diego with 10-person tech team (from India) to adapt solution to IBM’s Websphere Commerce Server environment.

2002 - 2003

Client: Nissan North America | Agency: Designory (Los Angeles) | July 2002 - May 2003

Simultaneous execution of dual initiatives for NissanUSA.com and Infiniti.com through The Designory (project lead), with TBWA\CHIAT\DAY and Sapient as branding and technology partners, respectively.

Complete re-architecture and re-design of the Infiniti site, creation of a personalized Ownership section for both Infiniti and NissanUSA (a new section for Infiniti, a major enhancement for NissanUSA; each sharing a common technical infrastructure) and additional enhancements to both sites.

Solutions embodied in sitemaps, wireframes and use cases. Functional specifications delivered in interactive, online format. Target audience analysis for user-centered design and competitive analyses for industry best practices. Mid-project usability exercises for concept and solution validation. Client presentations, project planning participation and requirements definition.

Also facilitated a usability study for NissanUSA.com including vendor selection (Vividence), objectives identification, finalization and approval of evaluation script and top line analysis.

Razorfish 06.2000-02.2001

Veritas - www.Veritas.com:

Successfully lead the Experience team through Razorfish's ENVISION phase, delivering the "boldest achievable vision" - a blueprint for site relaunch and foundation for long term Internet strategy.

Beyond Broadband 2000 Conference

Architected a multiple device (WAP and PALM) wireless environment from a single content datasource. Utilized PC-based emulation environments to produce interactive functional specifications with reusable code for development.

Other projects included Disney’s GO.com and SAPmarkets for MySAP.com.

Guidance 02.1998-06.2000

Team Leader: Doubled the size of the 'Site Integrator' team (from 8 to 16 in 3 months) while simultaneously raising the level of sophistication (i.e. introducing XML, WML and xHTML competencies). Utilized this group as the springboard to create Guidance's user experience initiative.

User Experience Lead: Successfully translated business goals into an innovative user-centered business-to-business online exchange for the recruiting industry.

Interface’s Sample Center: Planned and lead the UI design sessions; developed The Portable Job Folder prototype (a standalone application, built in Macromedia Director, that allows the user to access, store and manipulate Interface product images and specifications). This site won a Special Merit Award from the Art Director’s Club and was featured in Business 2.0 and @Issue magazines.

Rich Media Pioneer: Created interactive and rich motion projects (Macromedia Director and Flash), video segments (Adobe After Effects and Premiere), and WebTV and wireless prototypes. Demonstrated the value of this skill set, then worked with executive management to spread these competencies throughout the Creative department.

Web Builder: Delivered HTML/Cold Fusion templates to launch dynamic, database-driven e-commerce environments including ChampsSports.com (for Footlocker), eNutrition.com, AnimeVillage.com.

Learning Tree International 06.1997-02.1998

Developed computer-based training CD-ROMs using Microsoft's Visual InterDev and LTI's proprietary tools.

Whittaker Corporation 1993-1995

Assistant to the Head of Corporate Development. Assisted with telecommunications acquisitions and integration; planned and conducted executive offsite strategy sessions; worked with nationally recognized telecommunications consultant to create the company’s initial Internet presence.

Education: University of Colorado at Denver School of Music, Performance emphasis in Percussion