Tuesday, June 09, 2009

Yesterday's Reading: 06.08.2009

Local Tweets: 9 Ways to Find Twitter Users in Your Town
- MASHABLE, http://bit.ly/MK5gA

And the 9 ways are:

01. http://search.twitter.com
02. http://www.twellow.com/twellowhood
03. Tweetup - via Twtvite

What Are Your Social Media Goals?
- Search Engine Watch, http://bit.ly/QHNUu

Dedicated Social-Media Silos? That's the Last Thing We Need
- Advertising Age, http://bit.ly/WYfVe

This ("siloing") will prove to be the wrong approach -- again. Social media isn't a box to be ticked or a department to be manned or even a campaign to be launched. It's about thinking differently about marketing, customer service, the entire company. It's about realizing that consumers are running the biggest recommendation service in the world and that, as has been tiresomely often repeated, they define the brand (no, this is not new; yes, this is becoming more obvious and important by the day). All thinking about product, customers and communications, needs to take this into account -- it cannot sit in a silo.

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